Hospitality Management · Centennial College · Toronto
[Her name]
Hospitality-trained. People-first. Fluent in four languages.
01 · Welcome
Great with people, in four languages.
[Her name] trained in Hospitality Management at Centennial College in Toronto, and brings a calm, warm way with guests that works just as well at a front office or a brokerage.
[One sentence in her own words about why she chose hospitality.]
- Hospitality Management, Centennial College, [year]
- Based in Toronto
- Vietnamese, English, Korean, French
“[A short line from a manager, teacher or guest.]”
Four languages
- Vietnamese[Native]
- English[Fluent]
- Korean[Level]
- French[Level]
02 · Front desk
The first point of contact.
Check-ins, requests and the occasional complaint: the desk is where a stay is won or lost in the first minute.
[Hotel or property], [role], [dates]. [One sentence on what she handled there.]
- Guest and client service, in person and by phone
- Requests and complaints handled calmly
- [Property management system she knows]
“[A line about how she handles a difficult guest.]”
03 · Housekeeping
Standards you can see.
A room is judged in a glance. Housekeeping taught her to notice what most people only feel: the fold, the line, the light.
[Where she did this and when, in one sentence.]
- Room standards and inspections
- Attention to detail under time pressure
- [A specific standard or checklist she worked to]
“[A line about her eye for detail.]”
04 · Bartending
Reading the room.
Behind a bar you learn people fast: the regular, the nervous first date, the table that needs slowing down. She stays calm when it is busy and keeps the conversation going.
Smart Serve certified (Ontario), valid until [20XX].
- Smart Serve certified (Ontario)
- Regulars, rushes and difficult moments
- [Venue], [dates]
“[A line from a bar manager or regular.]”
05 · Contact
Say hello.
Hotels, front offices and brokerages: if you need someone who puts strangers at ease in four languages, write to her.
[[email protected]]Toronto, Canada · Open to hospitality, front office and client-facing roles